Shipping Status

Shipping for the following countries is currently unavailable or delayed. Thank you for your understanding.

Africa

Algeria

Angola

Benin

Botswana

Burkina Faso

Burundi

Cameroon

Cape Verde

Central African Republic

Chad

Comoros

Democratic Republic of the Congo

Djibouti

Equatorial Guinea

Eritrea

Ethiopia

Gabon

Gambia

Ghana

Guinea

Guinea-Bissau

Ivory Coast

Kenya

Lesotho

Liberia

Libya

Madagascar

Malawi

Mali

Mauritania

Mauritius

Mayotte

Morocco

Mozambique

Namibia

Niger

Nigeria

Republic of the Congo

Reunion

Rwanda

Saint Helena

Sao Tome and Principe

Senegal

Seychelles

Sierra Leone

Somalia

South Sudan

Sudan

Swaziland

Tanzania

Togo

Tunisia

Uganda

Western Sahara

Zambia

Zimbabwe

Antarctica

Antarctica

Bouvet Island

French Southern Territories

Heard Island and McDonald Islands

South Georgia and the South Sandwich Islands

Asia

Afghanistan

Bahrain

Bhutan

British Indian Ocean Territory

Brunei

Cambodia

Christmas Island

Cocos Islands

East Timor

Iran

Iraq

Jordan

Kuwait

Kyrgyzstan

Laos

Lebanon

Maldives

Mongolia

Myanmar

Nepal

North Korea

Oman

Palestinian Territory

Sri Lanka

Syria

Tajikistan

Turkmenistan

Uzbekistan

Yemen

Europe

Aland Islands

Albania

Andorra

Armenia

Azerbaijan

Belarus

Bosnia and Herzegovina

Faroe Islands

Georgia

Gibraltar

Guernsey

Iceland

Isle of Man

Jersey

Kosovo

Liechtenstein

Macedonia

Moldova

Monaco

Montenegro

San Marino

Serbia

Serbia and Montenegro

Svalbard and Jan Mayen

Vatican

North and Central America

Anguilla

Antigua and Barbuda

Aruba

Bahamas

Barbados

Belize

Bermuda

Bonaire, Saint Eustatius and Saba

British Virgin Islands

Cayman Islands

Cuba

Curacao

Dominica

El Salvador

Grenada

Guadeloupe

Haiti

Honduras

Martinique

Montserrat

Netherlands Antilles

Nicaragua

Panama

Puerto Rico

Saint Barthelemy

Saint Kitts and Nevis

Saint Lucia

Saint Martin

Saint Pierre and Miquelon

Saint Vincent and the Grenadines

Sint Maarten

Trinidad and Tobago

Turks and Caicos Islands

Virgin Islands (US)

Oceania

American Samoa

Cook Islands

Fiji

French Polynesia

Guam

Kiribati

Marshall Islands

Micronesia

Nauru

New Caledonia

Niue

Norfolk Island

Northern Mariana Islands

Palau

Papua New Guinea

Pitcairn

Samoa

Solomon Islands

Tokelau

Tonga

Tuvalu

United States Minor Outlying Islands

Vanuatu

Wallis and Futuna

South America

Bolivia

Ecuador

Falkland Islands

French Guiana

Guyana

Suriname

Venezuela

Items Shipped Separately

Many of the products come from different warehouses worldwide. As a result, products in your order may ship separately. Please check the tracking numbers for the individual items in your order. If all of your items haven't arrived by the time they were expected to, please contact us.

Package Tracking

All orders come with tracking information. However, if certain products ship from another warehouse, you will receive a separate tracking link for those items. To track those products, please visit the "Order Confirmed" email you received after you placed the order. Within that email, you will be able to click the tracking links for those products to determine their shipping status. You will also receive shipping status emails for products not found in the initial tracking email after they ship.

Refund and Return Policy

All product sales are final upon shipment. Once an order has been shipped, we are unable to cancel or make any changes to your order. If your order has not yet been fulfilled, please contact us.

Damaged Product or Wrong Order

If your order is damaged or you received a faulty product, you are eligible for either a refund or re-shipment of your product. All requests must be made within 30 days of delivery.

Product Not Received In Time

If your order does not arrive within 10 business days of the estimated delivery date, we will consider the order lost-in-transit. We then will offer a full refund or a re-shipment of the lost-in-transit order.

Incorrect Shipping Address

If you entered an incorrect shipping address, please notify us of the requested change immediately. We are only able to make changes to your shipping address prior to shipping your order. We cannot offer a refund if you notify us after the order has been shipped to the original address.

Incorrect Order

If you made a mistake in your order, please notify us of the requested change immediately as the production of your order often will begin on the same day you placed the order. We are only able to make changes to your order prior to production.

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