Shipping Status
Shipping for the following countries is currently unavailable or delayed. Thank you for your understanding.
Africa
Algeria
Angola
Benin
Botswana
Burkina Faso
Burundi
Cameroon
Cape Verde
Central African Republic
Chad
Comoros
Democratic Republic of the Congo
Djibouti
Equatorial Guinea
Eritrea
Ethiopia
Gabon
Gambia
Ghana
Guinea
Guinea-Bissau
Ivory Coast
Kenya
Lesotho
Liberia
Libya
Madagascar
Malawi
Mali
Mauritania
Mauritius
Mayotte
Morocco
Mozambique
Namibia
Niger
Nigeria
Republic of the Congo
Reunion
Rwanda
Saint Helena
Sao Tome and Principe
Senegal
Seychelles
Sierra Leone
Somalia
South Sudan
Sudan
Swaziland
Tanzania
Togo
Tunisia
Uganda
Western Sahara
Zambia
Zimbabwe
Antarctica
Antarctica
Bouvet Island
French Southern Territories
Heard Island and McDonald Islands
South Georgia and the South Sandwich Islands
Asia
Afghanistan
Bahrain
Bhutan
British Indian Ocean Territory
Brunei
Cambodia
Christmas Island
Cocos Islands
East Timor
Iran
Iraq
Jordan
Kuwait
Kyrgyzstan
Laos
Lebanon
Maldives
Mongolia
Myanmar
Nepal
North Korea
Oman
Palestinian Territory
Sri Lanka
Syria
Tajikistan
Turkmenistan
Uzbekistan
Yemen
Europe
Aland Islands
Albania
Andorra
Armenia
Azerbaijan
Belarus
Bosnia and Herzegovina
Faroe Islands
Georgia
Gibraltar
Guernsey
Iceland
Isle of Man
Jersey
Kosovo
Liechtenstein
Macedonia
Moldova
Monaco
Montenegro
San Marino
Serbia
Serbia and Montenegro
Svalbard and Jan Mayen
Vatican
North and Central America
Anguilla
Antigua and Barbuda
Aruba
Bahamas
Barbados
Belize
Bermuda
Bonaire, Saint Eustatius and Saba
British Virgin Islands
Cayman Islands
Cuba
Curacao
Dominica
El Salvador
Grenada
Guadeloupe
Haiti
Honduras
Martinique
Montserrat
Netherlands Antilles
Nicaragua
Panama
Puerto Rico
Saint Barthelemy
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Sint Maarten
Trinidad and Tobago
Turks and Caicos Islands
Virgin Islands (US)
Oceania
American Samoa
Cook Islands
Fiji
French Polynesia
Guam
Kiribati
Marshall Islands
Micronesia
Nauru
New Caledonia
Niue
Norfolk Island
Northern Mariana Islands
Palau
Papua New Guinea
Pitcairn
Samoa
Solomon Islands
Tokelau
Tonga
Tuvalu
United States Minor Outlying Islands
Vanuatu
Wallis and Futuna
South America
Bolivia
Ecuador
Falkland Islands
French Guiana
Guyana
Suriname
Venezuela
Items Shipped Separately
Many of the products come from different warehouses worldwide. As a result, products in your order may ship separately. Please check the tracking numbers for the individual items in your order. If all of your items haven't arrived by the time they were expected to, please contact us.
Package Tracking
All orders come with tracking information. However, if certain products ship from another warehouse, you will receive a separate tracking link for those items. To track those products, please visit the "Order Confirmed" email you received after you placed the order. Within that email, you will be able to click the tracking links for those products to determine their shipping status. You will also receive shipping status emails for products not found in the initial tracking email after they ship.
Refund and Return Policy
All product sales are final upon shipment. Once an order has been shipped, we are unable to cancel or make any changes to your order. If your order has not yet been fulfilled, please contact us.
Damaged Product or Wrong Order
If your order is damaged or you received a faulty product, you are eligible for either a refund or re-shipment of your product. All requests must be made within 30 days of delivery.
Product Not Received In Time
If your order does not arrive within 10 business days of the estimated delivery date, we will consider the order lost-in-transit. We then will offer a full refund or a re-shipment of the lost-in-transit order.
Incorrect Shipping Address
If you entered an incorrect shipping address, please notify us of the requested change immediately. We are only able to make changes to your shipping address prior to shipping your order. We cannot offer a refund if you notify us after the order has been shipped to the original address.
Incorrect Order
If you made a mistake in your order, please notify us of the requested change immediately as the production of your order often will begin on the same day you placed the order. We are only able to make changes to your order prior to production.